The Crown Prints LLC
P.O. Box 613
Durham, NH 03824 USA
Frequently Asked Questions
Do you ship your prints to the UK? Australia, New Zealand? Canada? European Union?
Yes! While I'm located in the U.S., I offer worldwide shipping. Customers in the UK and throughout the European Union will receive their prints from my distributor in the UK. Australia and New Zealand customers will receive their prints from my Australian distributor. Canadian, U.S., and all other global customers will receive prints from my U.S. location.
What is printable art?
Please see Printing Your Printable Art for more information.
How long will it take to receive my prints?
All of my prints are made to order and we strive to ship within 2-5 days. All prints are shipped via USPS or FedEx for customers in the U.S., Canada, and countries outside of the EU. In the UK and EU, prints are shipped via Royal Mail. Australia customers will receive their prints via Australia Post or Sendle. New Zealand customers will receive their prints by Post Haste. If you need your prints in a hurry, I recommend purchasing the printable option for my art and printing at home or with a local print service.
What is your return policy?
All shipped prints are made to order and returns cannot be accepted under most circumstances. Refunds or exchanges are issued on a case-by-case basis. If you receive your prints in a damaged or defective condition, please snap a photo and email it to me at Jenny [at] thecrownprints [dot] com. Due to the nature of instant delivery of digital files, refunds cannot be issued. I want you to be completely satisified with your purchase, so if you have any problems or need assistance with your order, please contact me and I'll get back to you ASAP.
Where did you get your natural wood frames in the matted baby animal listings?
I LOVE these frames. These frames are available from West Elm stores in the U.S.: Thin Wood Gallery Frames - Bamboo
Who are you?
I'm Jenny Kun - I live in the seacoast area of New Hampshire, USA with my husband, two kids and puppy. While my background is in music, I discovered my love for all things art, graphic design and photography shortly after college. In addition to working as a pianist, I've worked as a web developer, designer, print designer at a magazine, freelance graphic designer over the years. I love all things creative! I also love travel and have spent much time in Australia, the United Kingdom, Iceland, and Hungary.
Troubleshooting printable file issues:
Q: "I downloaded your files, but I'm getting a warning from my print service that the files are low resolution."
A: ⚠️ Important: when downloading from Dropbox on a desktop computer, be sure to use Dropbox’s "download" buttons to ensure you receive the high-resolution versions of the files (don’t right-click to save). If using a phone, tap the thumbnail of the size you’d like to print. Then tap the “…” button in the upper right corner of the page. This will bring up the high-resolution version of the image. To save, hold your finger over this image until the option to save it pops up (do not screen shot the image). ⚠️
Q: "I haven't received a link to download my files."
A: Please check your junk/spam folder. If it's not there, it's possible there was a typo when you entered your email address at checkout. Please fill out the form below or email Jenny [at] thecrownprints.com and I'll make sure you receive your files. :)
Q: "I'm getting a 404 error when trying to access my files."
A: Please get in touch through the form below, or email me at Jenny [at] thecrownprints.com and I'll make sure you receive your purchased files.