Hi Natasha,
I’m really sorry for the trouble you’ve had. I totally understand how frustrating it must be to wait that long, especially after following up multiple times. I just had a look and, embarrassingly, your emails landed in our junk folder - which is why they slipped through the cracks. That’s definitely not how I want anyone’s experience to go.
I’ve fixed the issue now, and your full set of images should be good to go. Please let me know if anything’s still not right and I’ll make sure you’re taken care of.
Thanks for sticking with it and for your honest feedback. I know we missed the mark this time, but I really appreciate the chance to make it right.
Thanks again - Jenny