Frequently Asked Questions

For specific info on printing, see Printing Your Printable Art

Do you ship your prints to the UK? Australia, New Zealand? Canada? 
Yes! While I'm located in the U.S., I offer worldwide shipping. Customers in the UK and throughout the European Union will receive their prints from my distributor in the UK. Australia and New Zealand customers will receive their prints from my Australian distributor. Canadian, U.S., and all other global customers will receive prints from my U.S. location.

What is printable art?

Printable art (instant download design files) is a cost-efficient way to get high quality art instantly, without paying for shipping and waiting for days for your prints to arrive. You can print on a home desktop printer or upload to an online or local print service. All designs from The Crown Prints are high-resolution 300 dpi JPG files in RGB color mode.

What sizes can I print?

Each product listing description contains the available JPG print dimensions for that design. Generally, every design can be printed from sizes as small as 4"x6" or A5 all the way up to 24"x36" and A0 - please check the listing's description.

Where do you recommend I take my files for printing?

If you're in the U.S. or Canada and uploading to an online service and you're not in a hurry, I recommend Finerworks.com or Persnicketyprints.com. Framebridge.com will also print your files and frame them for you as well. Locally in the U.S., Staples, Walgreens, FedEx Kinko's, Costco, Walmart, etc., will all print your files for you. If you should encounter any issues with using these services, please let me know and I'll help troubleshoot.

What kind of paper do you recommend?

This is really a personal choice, but I tend to prefer heavyweight matte paper for my fine art prints. Many office supply stores offer high quality heavyweight matte photo paper that will work well with your desktop printer. You can also use satin, semi-gloss or glossy paper for your prints, which would work particularly well for full color photographic prints.

Can I use your designs for commercial purposes?

All of my designs are for personal use only, and should not be used for commercial purposes or free distribution. Online sharing of these files are strictly prohibited.

What is your return/refund policy?

If your digital files have not yet been downloaded, you are eligible for a full refund of your printable purchase. If you've ordered purchased prints and they arrive damaged, please contact me at jenny[at]thecrownprints[dot]com and share a photo of the damage so that I may get new prints out to you ASAP.

Where did you get your natural wood frames in the matted baby animal listings?

I LOVE these frames. These frames are available from West Elm stores in the U.S.: Thin Wood Gallery Frames - Bamboo